1. Introduction
Koushalya Spices Export Company (“we,” “us,” “our”) is committed to protecting your privacyand securing your personal information. This Privacy Policy explains how we collect, use,store, and share your personal data when you visit our website www.koushalyas.com orinteract with us in connection with our spices manufacturing, export, and related businessactivities.
This policy applies to all users of our website, including visitors, customers, suppliers,distributors, and business partners (“you” or “Data Principal”). By using our website orproviding your information to us, you acknowledge the practices described in this policy.
2. Who We Are
Company Name: Koushalya Spices Export Company
Registered Office: Gat No 1701 Chakan Shikrapur Road, Pimpalgaon Tarf Khed, Tal Khed,Dist Pune, Pin – 410 501, India
Contact Email: koushalya.spices@gmal.com
Contact Phone: +91 9960755260
Grievance Officer: Shrirang Landge
We are the Data Fiduciary under India’s Digital Personal Data Protection Act, 2023 (DPDP Act) and the Digital Personal Data Protection Rules, 2025 (DPDP Rules)
.
3. Information We Collect
3.1 Personal Data You Provide
We may collect the following categories of personal data directly from you:
Identity & Contact Information: Name, email address, phone number, business address,company name, designation.
Business & Transaction Information: Purchase orders, invoices, shipping details, paymentinformation (processed via secure third-party gateways), GST number, IEC code, FSSAIlicense details (if applicable). Communication Records: Emails, messages, inquiry forms, feedback, or complaintssubmitted through our website or official channels. Website Usage Data: IP address, browser type, device information, pages visited, time anddate of visit (collected via cookies and analytics tools).
3.2 Data Collected Automatically
When you use our website, we may automatically collect technical and usage data throughcookies, server logs, and analytics tools (e.g., Google Analytics). This helps us improve websiteperformance and user experience.
4. How We Use Your Information
We process your personal data only for legitimate business purposes, including:
Responding to inquiries, providing quotations, and processing orders.
Managing customer accounts, contracts, and business relationships.
Complying with legal, regulatory, and export documentation requirements (e.g., customs,FSSAI, AGMARK, ISO certifications).
Sending important updates about orders, shipments, or policy changes.
Improving our website, products, and services.
Preventing fraud, ensuring security, and protecting our legal rights.
We do not use your personal data for unrelated purposes without your consent, except asrequired by law.
5. Legal Basis for Processing
Under the DPDP Act, we process your personal data based on: Your Consent: When you submit inquiry forms, place orders, or subscribe to updates.
Legitimate Uses: For performing contracts, complying with legal obligations, andprotecting our legitimate business interests.
You may withdraw consent at any time by contacting us at koushalya.spices@gmal.com. Withdrawal may affect our ability to provide certain services.
6. Sharing and Disclosure of Information
We may share your personal data with: Service Providers: Logistics partners, payment gateways, IT vendors, and analyticsproviders who assist in our operations (bound by confidentiality and data protectionobligations). Government & Regulatory Authorities: As required for export compliance, customsclearance, FSSAI, AGMARK, ISO audits, or other legal obligations. Business Partners: Distributors, agents, or buyers involved in fulfilling your orders (only tothe extent necessary). We do not sell your personal data to third parties.
7. International Data Transfers
As an export-oriented business, we may transfer personal data outside India to fulfill orders,coordinate with international buyers, or engage global service providers. Such transferscomply with Section 16 of the DPDP Act and applicable rules.
8. Data Retention
We retain your personal data only as long as necessary to: Fulfill the purposes described in this policy.
Comply with legal, tax, and export documentation requirements (typically 3–7 years as perIndian law). Resolve disputes and enforce agreements.
After this period, data is securely deleted or anonymized unless retention is required by law.
9. Your Rights
Under the DPDP Act, you have the right to:
Access your personal data held by us. Correct inaccurate or incomplete data. Erase data when no longer necessary or when consent is withdrawn (subject to legalexceptions). Withdraw Consent at any time.
Lodge a Grievance with our Grievance Officer or the Data Protection Board of India. To exercise these rights, contact us at koushalya.spices@gmal.com.
We will respond within areasonable timeframe.
10. Data Security
We implement reasonable security measures to protect your data, including:
Encryption of data in transit and at rest. Access controls and authentication for employees. Regular security audits and backups.
Contracts with vendors requiring equivalent safeguards. While we strive to protect your information, no method of transmission over the internet is100% secure.
11. Cookies and Tracking
Our website uses cookies to enhance functionality and analyze traffic. You can control cookiesettings through your browser. Disabling cookies may limit certain features.
12. Children’s Privacy
Our website and services are not directed to individuals under 18 years of age. We do notknowingly collect personal data from children.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements.The updated version will be posted on our website with a revised “Last Updated” date. Weencourage you to review this policy periodically.
14. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or our data practices,please contact:
Grievance Officer: Mr. Shrirang Landge Email: koushalya.spices@gmal.com
Address: Gat No 1701 Chakan Shikrapur Road, Pimpalgaon Tarf Khed, Tal Khed, Dist Pune,Pin – 410 501, India
You may also approach the Data Protection Board of India if your grievance remainsunresolved.
This Privacy Policy is compliant with the Digital Personal Data Protection Act, 2023 and the DigitalPersonal Data Protection Rules, 2025.